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How do you handle shipping and what are the costs?Shipping costs depend on your location and the shipping option you choose. Prices will be calculated at checkout based on these factors.
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WHY DIDN'T MY SHIPMENT COME IN ONE PACKAGE?We ship your orders from various International warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you sooner. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once; they are on the way. Therefore, the partial shipment could be applied to customers' orders.
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What are your shipping destinations?We offer international shipping but cannot deliver to military areas due to security reasons.
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What is your shipping process?We ship internationally using mail services. Once your order is processed, it is handed over to the shipping company. Upon arrival in your country, your local postal service will handle the delivery. Please contact your local postal service for updates once it reaches your country.
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What is the delivery time for my order?Delivery times vary based on your location. Typically, it takes 3-7 days for orders within the US and 10-15 days for international orders.
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HOW CAN I TRACK MY ORDER?We will send you the tracking code of your orders to the email that you provided when placing your order. This email will indicate how to track your package. Please note the tracking information will be displayed 2-5 days after receiving the email.
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WHEN WILL MY TRACKING INFORMATION APPEAR?You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for the time lag is in most cases the first tracking event only shows up once the shipment was handed over to us, i.e., once the shipment has left the fulfillment center of your online shop.
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WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?Please note the tracking information will be displayed after 2-5 days after being updated. For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can't find information about your package, please track again later.
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Why hasn't my shipment status changed?Your shipment may be experiencing delays due to weather, customs, or backlogs. Tracking information will be available once the shipping process has started.
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WHY DO I HAVE TO PAY EXTRA FEE TO MY SHIPPING COMPANY?When your order is ready to ship, we send it to the shipping company, they handle it completely. Depending on each shipping company's policy and/ or customs procedures there can be additional fees for the final delivery or import tax; possibly due to shipping address in remote areas. In this case, please pay the required fee to receive your order
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HOW CAN I PAY FOR MY ORDER?We offer safe shopping and accept payments via Paypal, Credit card, Debit card, Visa or Wix payments. Choose the method most suitable for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing your order.
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WHICH CURRENCY ARE YOU USING ON YOUR WEBSITE?Our products are listed in US Dollar. Our system will automatically convert it for you.
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HOW DO I PLACE AN ORDER?Choose products that you love, then click "Add to cart" and "Check out". Fill in your information and pay...It's that easy!
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